Privacy Policy
Effective Date: 2018
At Team Timber GmbH, located at Hauptstraße 3a, D-57392 Schmallenberg, Germany, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, communicate with us, or engage in business with our company.
We are fully committed to complying with the General Data Protection Regulation (GDPR) and all relevant data protection laws in Germany and the European Union.
1. Information We Collect
We may collect and process the following types of personal data:
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Contact Information: Name, email address, phone number, business/company name, and physical address.
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Order Information: Billing and shipping details, payment method (note: we do not store credit card details).
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Communication Records: Emails, messages, and phone call records relating to customer service or business inquiries.
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Website Usage Data: IP address, browser type, device information, pages visited, and cookies (see Cookie Policy below).
2. How We Use Your Information
Your personal data may be used for the following purposes:
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To respond to inquiries, provide quotes, and manage customer relationships.
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To process and fulfill orders, including invoicing, shipping, and after-sales support.
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To improve our website, products, and services.
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To send updates, newsletters, or marketing offers (only with your explicit consent).
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To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
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Performance of a contract – to fulfill your order or service request.
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Consent – where you have given explicit permission.
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Legal obligation – to comply with tax or trade laws.
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Legitimate interest – for business communication or website security.
4. Data Sharing & Third Parties
We do not sell or rent your personal data to third parties. However, we may share your data with:
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Shipping and logistics partners to fulfill orders.
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Payment service providers for transaction processing.
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IT service providers who assist in maintaining our systems.
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Legal authorities if required by law.
All third parties are bound by data protection agreements and only have access to data necessary for performing their services.
5. Data Storage & Security
Your data is stored securely on protected servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Access to your data is restricted to authorized personnel only.
6. Your Rights Under GDPR
You have the following rights:
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Right to access – Request a copy of the data we hold about you.
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Right to rectification – Request correction of inaccurate data.
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Right to erasure – Request deletion of your data, under certain conditions.
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Right to restriction – Request limited processing of your data.
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Right to data portability – Request your data in a machine-readable format.
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Right to object – Object to data processing for direct marketing or legitimate interests.
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Right to withdraw consent – Where applicable, at any time.
To exercise any of these rights, please contact us at:
📧 Email: [Insert contact email]
📞 Phone: [Insert contact number]
7. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analyze traffic. Cookies collect non-personally identifiable data such as browsing behavior. You can manage or disable cookies through your browser settings.
For more details, please refer to our [Cookie Policy].
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, and reporting obligations.
9. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
Team Timber GmbH
Hauptstraße 3a
D-57392 Schmallenberg
Germany
📧 Email: info@teamtimbergmbh.com
📞 Phone: +49 1631109623