At ExpressPriorityShipping, we are committed to providing our customers with a clear and transparent shipping policy to ensure a smooth and hassle-free shipping experience. Please take a moment to familiarize yourself with our shipping policy, which outlines the key guidelines and procedures for using our services.

1. Service Availability

• Our shipping services are available worldwide, with coverage across continents and regions. We strive to connect you to global markets and ensure that your cargo reaches its destination, whether domestic or international.

2. Booking and Scheduling

• To initiate a shipment, customers can contact us via our website, phone, or at one of our local branches. We recommend booking your shipment in advance to secure preferred service levels and delivery timelines.

3. Documentation

• Proper documentation is essential for the smooth transit of your cargo. It is the responsibility of the shipper or consignee to provide accurate and complete shipping documentation, including bills of lading, commercial invoices, and any necessary permits or licenses.

4. Packaging and Labeling

• Goods must be appropriately packaged and labeled in accordance with international shipping standards and regulations. Adequate packaging and labeling ensure the safety of your cargo during transportation.

5. Customs Compliance

• Cross-border shipments require compliance with customs regulations and procedures. We offer cross-border expertise to help you navigate these complexities and ensure that your cargo moves seamlessly between countries.

6. Tracking and Tracing

• We provide advanced tracking and tracing systems that give you real-time visibility into the status and location of your shipments. You can access this information through our website or by contacting our customer support.

7. Transit Times

• Transit times vary based on the mode of transport chosen (air, sea, road), the destination, and other factors. We provide estimated delivery times, but please note that these are subject to change due to unforeseen circumstances such as weather conditions, customs delays, or other disruptions.

8. Insurance

• We offer cargo insurance options to protect your goods during transit. While insurance is compulsory and totally refundable upon delivery of the package at your door step, it provides additional security in case of loss,  damages, or identity theft during shipping.

9. Environmental Responsibility

• We are committed to environmental responsibility and strive to reduce the environmental impact of our shipping operations. We explore sustainable practices and options to contribute to a greener and more sustainable world.

10. Customer Support

• Our customer support team is available 24/7 to assist you with any questions, concerns, or issues related to your shipments. We are here to provide assistance and ensure your satisfaction.

11. Feedback and Complaints

• We value your feedback and take any complaints seriously. If you have concerns or issues with our services, please contact our customer support team so that we can work to resolve them promptly.

12. Payment and Billing

• Our payment and billing processes are designed to be transparent and straightforward. We offer multiple payment options to ensure convenience for our customers.

13. Changes to the Shipping Policy

• We may update our shipping policy from time to time to reflect changes in our services, industry regulations, or other factors. We encourage you to review this policy periodically for any updates.

ExpressPriorityShipping’s shipping policy is designed to provide you with the information and guidelines needed to have a successful shipping experience with us. We appreciate your trust in our services and are dedicated to delivering excellence in every shipment. Thank you for considering ExpressPriorityShipping as your trusted shipping partner.